Maintenance & Performance Support

Maintenance and Performance Support (M&PS) is the backbone of operational longevity: complex systems, whether software, industrial plant or infrastructures, must be guaranteed for reliability, security & optimisation in their life cycles. At its base, this philosophy of learning transforms the thinking from reactive performance “firefighting” into a more proactive and predictive mentality. When routine maintenance is paired with regular monitoring, you can minimize the risk of catastrophic failure and drive down costs associated with unplanned downtime.

Maintenance is normally classified into three types: corrective, preventive (also called proactive), and perfective. Whereas corrective maintenance is aimed at restoring a system from a faulty condition to operational status, preventive maintenance, on the other hand, is all about maintaining a system and its parts in order to prevent failures before they actually occur. Performance support takes this to the next level by employing live data analytics and diagnostic applications that can recognize bottlenecks before they affect the end-user. This includes tweaking the parameters system-wide, carefully balancing resource allocation, and even making sure the software’s environment is patched for emerging security vulnerabilities.

A strong M&PS program also focuses on the “human-in-the-loop,” so that technical teams have all of the documentation, training and automated workflows required for quick interventions. In a computer system, this may involve load balancing and indexing the databases for keeping high speed response to different demands depending on the traffic. The ultimate aim is to close the distance between initial deployment and long-term sustainability. Through ongoing performance tuning and robust maintenance plans, businesses can not only protect their investments but also further improve the overall value proposition as the system matures with user requirements and new technology.